All listed public courses are held at Pal’s Training Facility at 1001 Konnarock Rd,  Kingsport, TN unless otherwise noted.  Class begins at 8:00am each day, and ends at 5:00pm.

Classes are only available by advanced registration. There is no walk-in registration. If you do not have a confirmed registration based on advanced payment, do not assume the class is offered or that seats are available.

Pricing for all public courses per person:

  • 1-day course (LEAN for Service & Healthcare): $575
  • 2-day courses (Achieving World-Class Results and 5 Choices to Extraordinary Productivity): $975

Note: Courses can be taught as a private session for your organization and at your site.  Pal’s BEI also does consulting related to your organization’s specific opportunities.

For more information, including pricing and availability, contact Katie Wood at 423-765-0334 or