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December 2019

Achieving World-Class Results

December 4 @ 8:00 am - December 5 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Achieving World-Class Results

December 11 @ 8:00 am - December 12 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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January 2020

Achieving World-Class Results

January 14, 2020 @ 8:00 am - January 15, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Three Steps To Spectacular Customer Service

January 16, 2020 @ 8:00 am - 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of Pal’s Sudden Service, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main steps that give organizations an edge…

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Achieving World-Class Results

January 22, 2020 @ 8:00 am - January 23, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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February 2020

Achieving World-Class Results

February 5, 2020 @ 8:00 am - February 6, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Achieving World-Class Results

February 11, 2020 @ 8:00 am - February 12, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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March 2020

Achieving World-Class Results

March 4, 2020 @ 8:00 am - March 5, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Achieving World-Class Results

March 24, 2020 @ 8:00 am - March 25, 2020 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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LEAN for Service & Healthcare

March 26, 2020 @ 8:00 am - 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Putting Lean to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in a real business, and come away with an action plan for your business or organization.  The Lean tools come alive during the store tour of the Baldrige-winning Pal’s Sudden Service.  We can…

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