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September 2018

Achieving World-Class Results – very limited availability

September 25 @ 8:00 am - September 26 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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LEAN for Service & Healthcare – very limited availability

September 27 @ 8:00 am - 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Putting Lean to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in a real business, and come away with an action plan for your business or organization.  The Lean tools come alive during the store tour of the Baldrige-winning Pal’s Sudden Service.  We can…

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October 2018

Achieving World-Class Results – limited availability!

October 10 @ 8:00 am - October 11 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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New York City – “Ordinary to Extraordinary” Full Day Course – limited availability!

October 16 @ 9:00 am - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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Organizations do not become extraordinary by accident. They have to choose to be extraordinary, then passionately pursue it. In this full-day course, you will learn the leader’s role in building and sustaining a culture of excellence, including how to: define the role of the operations/facility manager; reduce turnover and better manage food and labor costs; better accomplish your job so it is more satisfying, with less hassle, and without adding ongoing resources; exceed your sales targets through increased repeat business;…

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New York City – “Three Steps to Spectacular Customer Service” Half Day Session

October 17 @ 9:00 am - 1:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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What can you give your customers that encourages them to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: great hospitality. During this class based on simple but proven techniques, you will learn how to put the "Wow" into your customer service and make this happen - every time. The secret to sensational customer service Three steps to spectacular customer service How to design great service that is…

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New York City – “Training to 100%” Mini Session

October 17 @ 2:00 pm - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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It's well known that one of the common denominators of extraordinary organizations is outstanding training processes. All organizations train. Some do it well. Extraordinary organizations do it to 100%. This workshop provides the proven keys to successful training practices that can take your organization's performance from ordinary to extraordinary. Why you should train to 100% Why training is an investment, not an expense Tangible and intangible benefits of training to 100% Key barrier to high training effectiveness and how to…

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New York City – “Training to 100%” Mini Session

October 18 @ 9:00 am - 1:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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It's well known that one of the common denominators of extraordinary organizations is outstanding training processes. All organizations train. Some do it well. Extraordinary organizations do it to 100%. This workshop provides the proven keys to successful training practices that can take your organization's performance from ordinary to extraordinary. Why you should train to 100% Why training is an investment, not an expense Tangible and intangible benefits of training to 100% Key barrier to high training effectiveness and how to…

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New York City – “LEAN” Mini Session

October 18 @ 2:00 pm - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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LEAN is about eliminating all forms of waste. This is a tools- and techniques-based course. The content is designed to help you identify and remove waste in your organization and the source(s) that created it. You will come away from this training able to rapidly increase operational efficiency and reduce costs while improving service… at little or no ongoing additional cost. What is lean? How to identify 8 types of waste How to eliminate waste with simple but effective lean…

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Achieving World-Class Results

October 24 @ 8:00 am - October 25 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Achieving World-Class Results

October 31 @ 8:00 am - November 1 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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