Universal Application

Not a restaurant? No problem, our proven principles aren’t restaurant-specific. No matter what business you are in, large or small, for profit or non-profit, domestic or international, you will learn how to set your people and your business up for 100% success. You will learn how to manage the two active ingredients in your team, organization, or business to get the best results with the least investment.


Competitive Advantage

Not into rocket science? Neither are we. Jack Welch, former GE CEO said, “An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” Through our training, consulting, and speaking, organizations of any type and any size can learn how to generate a competitive advantage with the people, facilities, and equipment that they already have in place. Getting better results from what you’ve already bought and paid for is the least risky path to sales and profitability growth. You will learn proven performance excellence principles and practices AND how to put them to work.


Proven Practices

Think excellence is only reachable by a few? Think again. Everything we teach, consult on, and speak about is based on proven principles and processes. There is no theory, only practice. The majority of examples we share are from Pal’s Sudden Service – 2001 winner of the prestigious Malcolm Baldrige National Quality Award. And since seeing is believing, our classroom experiences include a behind-the-scenes tour of a Pal’s store. You will not only tour, but also meet with, and learn directly from, the Owner-Operator of that store.