June 6 @ 1:00 pm - July 11 @ 5:00 pm EDT AWCR – Public – 5 parts – Jun 6, 13, 20, 27, & Jul 11 (1 – 5 PM ET)
July 9 @ 1:00 pm - August 6 @ 5:00 pm EDT AWCR – Public – 5 parts – Jul 9, 16, 23, 30, & Aug 6 (1 – 5 PM ET)
August 29 @ 1:00 pm - September 26 @ 5:00 pm EDT AWCR – Public – 5 parts – Aug 29, Sep 5, 12, 19, & 26 (1 – 5 PM ET)
September 11 @ 1:00 pm - October 2 @ 4:00 pm EDT Spectacular Customer Service – 3 parts – Sep 11, 18 & Oct 2 (1-4 PM ET)
October 23 @ 1:00 pm - November 6 @ 4:00 pm EDT LEAN for Service and Healthcare – 3 parts – Oct 23, 30, & Nov 6 (1PM – 4PM ET)
October 29 @ 1:00 pm - December 3 @ 5:00 pm EDT AWCR – Public – 5 parts – Oct 29, Nov 5, 12, 19, & Dec 3 (1 – 5 PM ET)
