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Downtown Conference Center

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157 William Street
New York City, NY 10038 United States

November 2019

New York City – “Ordinary to Extraordinary”

November 5 @ 9:00 am - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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Organizations do not become extraordinary by accident. They have to choose to be extraordinary, then passionately pursue it. In this full-day course, you will learn the leader’s role in building and sustaining a culture of excellence, including how to: define the role of the operations/facility manager; reduce turnover and better manage food and labor costs; better accomplish your job so it is more satisfying, with less hassle, and without adding ongoing resources; exceed your sales targets through increased repeat business;…

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New York City – Spectacular Customer Service

November 6 @ 9:00 am - 1:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of Pal’s Sudden Service, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main steps that give organizations an edge…

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New York City – Training to 100%

November 6 @ 2:00 pm - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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All organizations train. Learn how extraordinary organizations train to 100%. Description This hands-on workshop will provide proven keys to successful training practices that can take your organization’s performance from ordinary to extraordinary. It’s an overlooked fact that extraordinary organizations have outstanding training processes. They don't settle for less than 100%. No matter how good your workforce is, world-class performance does not happen by accident! Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them.…

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New York City – Training to 100%

November 7 @ 9:00 am - 1:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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All organizations train. Learn how extraordinary organizations train to 100%. Description This hands-on workshop will provide proven keys to successful training practices that can take your organization’s performance from ordinary to extraordinary. It’s an overlooked fact that extraordinary organizations have outstanding training processes. They don't settle for less than 100%. No matter how good your workforce is, world-class performance does not happen by accident! Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them.…

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New York City – “LEAN”

November 7 @ 2:00 pm - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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LEAN is about eliminating all forms of waste. This is a tools- and techniques-based course. The content is designed to help you identify and remove waste in your organization and the source(s) that created it. You will come away from this training able to rapidly increase operational efficiency and reduce costs while improving service… at little or no ongoing additional cost. What is lean? How to identify 8 types of waste How to eliminate waste with simple but effective lean…

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