As we seek sustainable change, both at home and in the workplace, habits play a key role in making change permanent. Learning the principles behind habits and how habits can be modified to be more beneficial will improve your ability to manage and lead an organization towards operational excellence.
One of the topics that Pal’s BEI teaches in its “Achieving World-Class Results” class (www.palsbei.com) is the key to sustainability, which is: make doing the right things a habit. One of the ways we illustrate this during the class is by describing Pal’s Sudden Service’s training process that results in employees being certified only when they have the habit of doing the job 100% correctly.
The Power of Habit: Why We Do What We Do, by Charles Duhigg, outlines the scientific research that underlies how habits are formed and how they can be changed.
Two key points from Duhigg’s book related to habits are: Continue reading