Learn how extraordinary organizations create life-long customers through spectacular customer service.
What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service.
Based on the benchmark practices of role model companies, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main steps that give organizations an edge over their competition… every time!
Key Concepts:
- Eight proven keys to consistently delivering spectacular customer service
- The secret to sensational customer service
- Three steps to spectacular customer service
- How to design great service that is personal to your brand, delivered 100% of the time
- Delighting customers by being proactive
- Simple, proven processes to handle customer complaints and restore their good will.
Who Should Attend:
Spectacular Customer Service is a 9-hours spread across 3 day course designed for immediate use.
- Organizational executives and leaders
- Managers and assistant managers
- Department heads
- Shift supervisors
- Trainers
- Customer service professionals