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New York City – “Three Steps to Spectacular Customer Service” Half Day Session

October 17, 2018 @ 9:00 am - 1:00 pm UTC-5

What can you give your customers that encourages them to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: great hospitality. During this class based on simple but proven techniques, you will learn how to put the “Wow” into your customer service and make this happen – every time.
  • The secret to sensational customer service
  • Three steps to spectacular customer service
  • How to design great service that is personal to your brand, delivered 100% of the time.
  • Delighting customers by being proactive.
  • Simple, proven processes to handle customer complaints and restore their good will.
  • How to create the Lifetime Value of a Customer

Cost – $250/person.


October 17, 2018
9:00 am - 1:00 pm


Downtown Conference Center
157 William Street
New York City, NY 10038 United States
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