Loading Events

« All Events

New York City – “Ordinary to Extraordinary”

November 5 @ 9:00 am - 6:00 pm UTC-5

Organizations do not become extraordinary by accident. They have to choose to be extraordinary, then passionately pursue it. In this full-day course, you will learn the leader’s role in building and sustaining a culture of excellence, including how to:

  • define the role of the operations/facility manager;
  • reduce turnover and better manage food and labor costs;
  • better accomplish your job so it is more satisfying, with less hassle, and without adding ongoing resources;
  • exceed your sales targets through increased repeat business;
  • create organizations that are easy to manage and operate at best-in-class levels;
  • hire the right people so that your turnover is lower and your productivity is higher;
  • set clear expectations with your team;
  • design, develop, and deliver training that gets 100% of your people trained to do the job 100% right at 100% volume;
  • design jobs to fully use employee time and talents; and
  • Deliver legendary customer service.

Cost – $450/person.

Sign Up For Class


November 5
9:00 am - 6:00 pm


Downtown Conference Center
157 William Street
New York City, NY 10038 United States
+ Google Map