The Malcolm Baldrige National Quality Award is the highest honor bestowed by the US Department of Commerce to any US business. It recognizes excellent approaches and business results.  Pal’s Sudden Service earned the award as the first foodservice operation to be so honored in 2001.  All Baldrige winners must agree to share their secrets to success with other businesses.  Thus, Pal’s Business Excellence Institute (BEI)  was born from that commitment.

Pal’s Business Excellence Institute enables companies to become extraordinary through training and consulting, based on the  award-winning management principles and practices of Pal’s Sudden Service, as well as other world-class performance excellence models.  Our focus is:

2001 Baldrige Award Ceremony

  • Process excellence –  gain customer loyalty, eliminate waste, and reduce cost from your operations through flawless execution, accelerating improvement, and applying lean principles
  • Workforce capability – hiring, training, coaching, and positive reinforcement that reduces employee turnover and ensures a competitive advantage
  • Leadership development –  creating the foundation to achieve high levels of performance

A unique benefit of Pal’s BEI onsite training is seeing firsthand how these management practices have yielded superior results in the markets that Pal’s serves.  Take a behind-the-scenes tour of the restaurants and ask senior management your questions.

Pal’s BEI has been identified as being one of the leaders in food service training for leadership and management practices.