Become Inspired. Be Extraordinary.

Your business is good, but you know deep down that it could be great. You’re not willing to settle for ordinary, but you’re not sure what steps to take next. We can get you there. Our teaching, consulting, and speaking – based on the world-class role-model practices of Pal’s Sudden Service – will enable you to lead your organization from ordinary to extraordinary. You have the power to elevate your life and the lives of those around you.

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Shannon, a consulting client of Pal’s Business Excellence Institute, who heads a large and rapidly growing brand, asked a very insightful question during a recent consulting session. We had been talking about designing processes for sustainability. The key challenge, once a desirable change has been created, is to sustain that change by integrating it into…

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In a recent Pal’s Business Excellence Institute (BEI) “Achieving World-Class Results” class, one of the class participants, I will call him Sam (not his real name), described what he got out most of the class. What he said struck me. It touched on one of those fundamental truths that we all know. A truth that…

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How to get people and organizations to sustain a positive change is probably one of the most important, yet vexing hurdles in all of leadership. As such, sustaining a change is one of the topics that I research and incorporate into training leaders from all over the world. In Pal’s Business Excellence Institute (Pal’s BEI)…

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“The class is a secret weapon to achieve great results”

“The class taught concepts that can be applied to any industry to improve outcomes. I’m excited to get back to work to implement changes to improve resident & associate experiences”

“The value of this course far outweighs the cost and time commitment. I would highly recommend this course. You all are awesome!”

“If you are willing to take a hard look at your company and make a powerful impact through small changes, then this is the right course”

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