Our most attended class – a great place to start.
Pal’s Performance Excellence Systems
How would you like to see first-hand an organization that has put all the world-class management practices in place? An organization that executes all its processes almost flawlessly each and every time resulting in customers that are delighted and return 3 to 4 times more often then the customers of their competitors. Better yet, how would you like to learn the principles behind the organization so you can take these practices back to your organization and implement them? Pal’s Sudden Service is the organization, and this is the course. The course offers a total perspective on how the various management systems can integrate together for world-class results. It’s designed to help you not only understand approaches used, but also the logic behind these approaches. So you improve your results by translating and implementing what you have learned into to your company. . Learn about world-class customer satisfaction, process management, HR processes, use of facts and data, and process management, strategic planning, and the leadership practices that create the culture that makes it all work.
The class is ideal for executives and managers of all levels, as well as for HR and quality control professionals and small business owners and operators. This course will enable you to understand Pal’s world-class processes, approaches and result.
