Congratulations to the alumni of the May 4-5th 2011 Achieving World-Class Results training seminar. In attendance was Ben Abel, Nate Coleman, Sheri Walker, & Eric Payson (Panera LLC – Panera Bread); Gary Fleenor, Jennifer Chavis, Justin Harding, & Tina Brown (Caris Healthcare); Duane Acha, Jeff Bedolla, Lou Dortch, Jr., Mariea Berry, & Matt Barcey (Dortch Enterprises, LLC – Subway & Halo Burger); Larry Burris & Brantley Burris (Lake Pointe Advertising Specialities, LLC); Marc Sterling, Charlotte Ricketts, & Brandi Hoffman (Paradigm Investment Group – Hardees); (more…)
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May 2011 Pal’s BEI Alumni
May 27, 2011 by Clay RolstonCategory: Newsletter Articles | Comments Off
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May 3, 2011 Proclaimed David McClaskey Day
May 16, 2011 by Clay Rolston
Dennis R. Phillips, Mayor of Kingsport, Tennessee, recently proclaimed that May 3, 2011 be recognized as David McClaskey day. David was honored because of his lifetime of achievement as a management consultant which has included receiving the 2010 Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence, assisting seven companies to win eight Malcolm Baldrige National Quality Awards, as well as co-founding and leading the Pal’s Business Excellence Institute. David, who has been a career long resident of Northeast Tennessee, is a recognized national expert in the field of quality management and performance excellence.Category: Newsletter Articles | Comments Off
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Thom Crosby Shares Insight on Baldrige Implementation
by Clay RolstonDuring the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service, shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria to drive improvement in business. In this video Thom tells about how Pal’s became aware of this management assessment tool, organizational challenges with implementation, overcoming organizational challenges, the value of the Baldrige criteria to Pal’s, and how Performance Excellence is used today at Pal’s. This Q&A session is one of the highlight features of the Achieving World-Class Results training class at Pal’s Business Excellence Institute.
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Pal’s BEI Featured in Nation’s Restaurant News
May 13, 2011 by Clay Rolston
Pal’s Business Excellence Institute was pleased to be featured in the April 4, 2011 Nation’s Restaurant News article entitled Model of Efficiency. The article highlights how Pal’s BEI training and consulting impacted K&N Management - a 2010 Malcolm Baldrige National Quality Award winner – the only other food service company to win. The article reveals how K&N’s average unit sales were around $3 million per store when they first visited Pal’s BEI and how they are at $7.5 million per unit today. You can access the full article by clicking on this link. Ken Schiller, Co-Owner of K&N Management, and T.J. Schier, President of SMART Restaurant Group are both quoted in the article. To participate in the training that Ken or T.J. have taken – Achieving World Class Results and LEAN for Service and Healthcare you can sign up at www.PalsBEI.com.Category: Newsletter Articles | Comments Off
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March 2011 Pal’s BEI Alumni
April 29, 2011 by Clay Rolston
Congratulations to the Tempur Production USA leadership team at the Duffield, VA production facility. They completed Pal’s BEI Leadership Development Training – The FranklinCovey Seven Habits for Highly Effective Managers on March 9-10th. This training was conducted by Dr. Deborah Harley who is a facilitator/mentor for the Franklin Covey organization and an Assistant Professor and Director of the Leadership Program in the Department of Human Development and Learning at East Tennessee State University. The training was conducted on site at the Duffield facility.Category: Newsletter Articles | Comments Off
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March 2011 Pal’s BEI Alumni
April 21, 2011 by Clay Rolston
Congratulations to the March 2011 alumni of the LEAN for Service & Healthcare training. The recent alumni are from Mountain States Health Alliance – Lynn Krutak, Andrew Wampler, John Doyle, and Shane Hilton; from Holston Medical Group - Dr. Wendy Oberdick and Kathy Renfro; and from Piggy Bank Express – Sarah Pope. Lynn Krutak commented that the training was “time well spent; would highly recommend class”. Dr. Wendy Oberdick stated that the class was “excellent, worthwhile, and meets a variety of unmet needs”.Category: Newsletter Articles | Comments Off
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McClaskey Presented McWherter Leadership Award
April 8, 2011 by Clay Rolston
David J. McClaskey, president of Pal’s Business Excellence Institute, was presented the The Tennessee Center for Performance Excellence (TNCPE) 2011 Ned R. McWherter Leadership Award Winner at the Excellence in Tennessee Awards Banquet on February 23, 2011. Katie Rawls, President of TNCPE and Mike McWherter, son of former governor Ned McWherter gave the award. The Ned R. McWherter Leadership Award annually recognizes an individual who exemplifies outstanding leadership in the pursuit of performance excellence. Winners are dedicated to the principles of the Baldrige Criteria for Performance Excellence, have furthered performance improvement beyond the boundaries of their organizations and are committed to the core values of the Tennessee Center for Performance Excellence program. (more…)
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February 2011 Pal’s BEI Alumni
March 11, 2011 by Clay Rolston
Congratulations to the Feb 2011 Alumni of Achieving World-Class Results training. This Alumni group included Gina-Lynne Smith (Value Place); Robert Rainer & Greg Hart (The Blood Connection); Troy Gehrke, Aaron Blackmor & Jonathon Jackson (Multiview, Inc); Chris Widener ( Winco, Inc.); Wendy Allara & Kathy Taylor (Watauga Lakeshore Marina); Chris Abbott (Destin Real Estate); Dee Hampton (Bones Creek Outdoor Power Equipment); Brad Blumer, Pat Barth, and Joe Douglas (Captiva Restaurant Group); Chris Klein (GreenLight Mobile); Debbie Metcalf (Kennametal Inc.).Category: Newsletter Articles | Comments Off
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Webinar: Creating an Effective Organizational Profile
March 9, 2011 by Clay RolstonIn case you missed this webinar on March 8, 2011 you can access through this YouTube link.
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Dr. Harley Kicks-Off 2011 Leadership Series
March 4, 2011 by Clay Rolston
Dr. Deborah Harley kicked-off Pal’s BEI 2011 series of public leadership training classes with Time Management for Microsoft Outlook on February 10th, 2011. This training covers planning concepts such as the Time Matrix, Productivity Pyramid, Weekly and Daily Planning Strategies, and Setting Priorities. This training is also targeted to help improve utilization of Microsoft Outlook to manage time using filters, coding emails, rules wizards, advanced find, etc. The alumni of the February class included Ryan Broyles (Mountain Empire Oil Company/Roadrunner Markets), Kevin Oliver (Eastman Chemical), Travis Leming (Farm Bureau Insurance), Sam Widener (Winco, Inc.) , Eric Edens (Caris Healthcare), and Sara Forrester (Nuclear Fuel Services). “Overalll great class!!” commented Kevin Oliver from Eastman.Category: Newsletter Articles | Comments Off