Congratulations to the Pal’s BEI alumni that attended the October 26-27, 2011 Achieving World-Class Results training. Gary Price, VP of Food Service for Pilot Flying J, described the class as an “absolutely tremendous learning experience”. Clark Mandigo, VP of Operations for Pizza Ventures of San Antonio, said the training was “very impact-full!” Steve Dalley, Quality Manager for Bath Fitter, commented that the training was the “best class I have ever attended”. The following alumni attended the class: Jason Otts, Steve Dalley (Bath Fitter); Adam Crosby (Pal’s Sudden Service); Dennis Naimola, Brian Eaton, Rann Hannagan (Pepper Dining); Gary Price (Pilot Flying J); Clark Mandigo, Darren Williams, Jeff Tisdel, Kenny Starks, Mark Carpenter (Pizza Ventures of San Antonio); Brandon Williams, Omar Oselimo (Reggae Shack Cafe); Anthony Hargrave, Heinz Lenard, Ken Schroepfer, Molly Lenard (RPM Pizza); Jason Hamilton, Jim Nestell (Snagajob).
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October 2011 Pal’s BEI Alumni Part 2
December 30, 2011 by Clay RolstonCategory: Newsletter Articles | Comments (0)
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October 2011 Pal’s BEI Alumni Part 1
December 16, 2011 by Clay Rolston
On October 20-21, 2011 Dr. Deborah Harley conducted a private workshop for Nuclear Fuel Services at their training facility in Erwin, TN on FranklinCovey’s Seven Habits of Highly Effective People. This training was attended by a good distribution of job responsibilities at Nuclear Fuel Services. One the many positive comments about the class was “better than I expected – great insights to interpersonal relationships”Category: Newsletter Articles | Comments (0)
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September 2011 Pal’s BEI Alumni Part 2
by Clay Rolston
Congratulations to Pal’s BEI Alumni of the September 20-21st Achieving World-Class Results training class. John McGlone, President of Pepper Dining commented “take this 1st step to start your journey; we did and we are delighted we did”. Keith Jones, Regional VP of Operations for Value Place, said “no matter your business, if there are people involved, you need to be here”. Those attending the class were Paul Nottingham (Action Rentals); Justin Frey, Neha Shabde, Elizabeth Von Hofe (Caris Healthcare); John Burke (Chacho’s Restaurants); Don Cronican (Keystone Bar & Grill); Travis Penn (Marble Slab Creamery); John McGlone, Tim Little, Jim Reid, Tom Cone, Rick Zioncheck, Kevin Sforza, Betsy Appleyard, Gary Sachs (Pepper Dining); Julie Montgomery (Pizza Plus); Arpita Oselimo (Reggae Shack Cafe, Inc.); Chris Metcalf, Keith Jones (Value Place); and Jennifer Feathers (Workspace Interiors).Category: Newsletter Articles | Comments (0)
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September 2011 Pal’s BEI Alumni Part 1
November 4, 2011 by Clay Rolston
Congratulations to Pal’s BEI Alumni of the September 14-15th Achieving World-Class Results training class. William Rodriguez, COO of Pizza Ventures of San Antonio, commented “Excellent course and outstanding material!” about Pal’s BEI flagship operational excellence training class. Area Operations Manager for Roadrunner Markets Michael Kuenzel feedback was “A real eye-opener that will change the way you think/manage your business. Simple and effective.” Those attending class were Kelly Heizer, Wes Pope, Mel Funk, Dan Giroux, Brad Blumer, Pat Barth, Joe Douglas (Captiva Restaurant Group); Travis Briles (Dairy Queen of Greenville); William Rodriguez, Brooke Chavez, Daniel Parra, Michael Pauda, Regan Noad, Aaron Diaz, Thong Nguyen (Pizza Ventures of San Antonio); JoAnna Pauley, Michael Kuenzel, Scott Wolfe, Janie Davis (Roadrunner Markets); Doug Powers, Nick Jester (Snagajob.com); Bill Vladic, Steve Henry, Ralph Ruocco, Krista Albera (Sticky Fingers Smokehouse).Category: Newsletter Articles | Comments (0)
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July 2011 Pal’s BEI Alumni
August 16, 2011 by Clay Rolston
Congratulations to Pal’s BEI Alumni of the July 13-14th Achieving World-Class Results training class. Larry Bodie, CEO of Claris Networks in Knoxville, TN, commented “Being here will not only make the business better, it will make you more money” and Michael Ansley, CEO of Diversified Restaurant Holdings, Inc in Southfield, MI noted that “If your serious as a company about improving your operational performance, this class is a MUST!” Those in attendance were Alex Gonzalez (ACE Burrito, Inc), Russel Street (Allied Home Mortgage Corp.), Larry Bodie, Aaron Sherrill, Dave Sagraves, Becky Finnegan, Chad Quesenberry, Andy Price (Claris Networks), Mark Ansley, Michael Ansley, David Burke, Jason Curtis, Mike Lichocki, Jeff Nickel (Diversified Restaurant Holdings, Inc.), Keith Cunningham (Entrepenuer), Nik Bhakta, Tony Stevens, Luis Sotelo, Brad McCarty, Angela Kilbourne, Ray Jordon (Genghis Grill), Russell Hammond, Michael Branning, Rick Cooper (Label Industries), Kathy Bevins, Beth Mahoney (Lake Pointe), Jeff Shawl, Chris Smith (Peak Restaurants, LLC), William Rodriguez, Clark Mandigo (Pizza Ventures of San Antonio), Juan Martinez (Profitality), and Keith Herman (Tom Wahl’s Restaurant). Category: Newsletter Articles | Comments (0)
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July 2011 Pal’s BEI Alumni
August 5, 2011 by Clay Rolston
Congratulations to the June 2011 Alumni of LEAN for Service & Healthcare. The alumni include Jon Moorhead and Darren Amspaugh (Legend Valley Pizza), Keith Herman (Tom Wahl’s Restaurants), and Elaine Arnold (Wellmont CVA Heart Institute). These alumni learned about using LEAN principles to identify and remove waste from their operations, and developed a plan of action to apply to their organizations. They were able to look behind-the-scenes at how Pal’s has utilized LEAN to achieve success. Jon Moorehead commented that this is “a must take class”.Category: Newsletter Articles | Comments (0)
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June 2011 Pal’s BEI Alumni
July 22, 2011 by Clay Rolston
On June 9, 2011 Dr. Deborah Harley conducted a custom workshop at the Nuclear Fuel Services training facility in Erwin, TN on Time Management with Microsoft Outlook. This training was attended by a good distribution of job responsibilities at Nuclear Fuel Services. One the many positive comments about the class was “Very practical delivery of knowledge by Dr. Harley. All information will help me be more organized and effective. Good stuff!”Category: Newsletter Articles | Comments (0)
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May 2011 Pal’s BEI Alumni
May 27, 2011 by Clay Rolston
Congratulations to the alumni of the May 4-5th 2011 Achieving World-Class Results training seminar. In attendance was Ben Abel, Nate Coleman, Sheri Walker, & Eric Payson (Panera LLC – Panera Bread); Gary Fleenor, Jennifer Chavis, Justin Harding, & Tina Brown (Caris Healthcare); Duane Acha, Jeff Bedolla, Lou Dortch, Jr., Mariea Berry, & Matt Barcey (Dortch Enterprises, LLC – Subway & Halo Burger); Larry Burris & Brantley Burris (Lake Pointe Advertising Specialities, LLC); Marc Sterling, Charlotte Ricketts, & Brandi Hoffman (Paradigm Investment Group – Hardees); (more…)Category: Newsletter Articles | Comments (0)
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May 3, 2011 Proclaimed David McClaskey Day
May 16, 2011 by Clay Rolston
Dennis R. Phillips, Mayor of Kingsport, Tennessee, recently proclaimed that May 3, 2011 be recognized as David McClaskey day. David was honored because of his lifetime of achievement as a management consultant which has included receiving the 2010 Ned R. McWherter Leadership Award from the Tennessee Center for Performance Excellence, assisting seven companies to win eight Malcolm Baldrige National Quality Awards, as well as co-founding and leading the Pal’s Business Excellence Institute. David, who has been a career long resident of Northeast Tennessee, is a recognized national expert in the field of quality management and performance excellence.Category: Newsletter Articles | Comments (0)
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Thom Crosby Shares Insight on Baldrige Implementation
by Clay RolstonDuring the Q&A session of the Achieving World-Class Results public training class in February of 2011, Thom Crosby, CEO, Pal’s Sudden Service, shares Pal’s experience of utilizing Performance Excellence and the Baldrige criteria to drive improvement in business. In this video Thom tells about how Pal’s became aware of this management assessment tool, organizational challenges with implementation, overcoming organizational challenges, the value of the Baldrige criteria to Pal’s, and how Performance Excellence is used today at Pal’s. This Q&A session is one of the highlight features of the Achieving World-Class Results training class at Pal’s Business Excellence Institute.
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