http://www.palsbei.com Business Excellence Institute Tue, 09 Mar 2010 21:39:17 +0000 http://backend.userland.com/rss092 en 2010 NIATx Summit and SAAS National Conference at Duke Energy Convention Center, Cincinnati, Ohio, July 11-14Title: How to Get and Keep Productive People: A Prestera Center Improvement Case StudyImplemented based on best practices learned from attending a session at the 2008 SAAS National Conference and NIATx Summit Summary: The Prestera Center ... http://www.palsbei.com/2010/03/pals-bei-and-prestera-to-present-at-naitx-summit-and-saas-national-conference/ First Be Effective, Then Efficient At Pal’s, we carefully design our products and services and continually analyze our delivery processes.  We have created a business model in which our bright and capable leaders and managers are on the front line directly interacting with customers and team members, driving results and being ... http://www.palsbei.com/2010/02/thom-crosby-talks-process-management/ When plant manager, Scott Crawford, sped into the American Greetings (AG)  warehouse in a Bristol Motor Speedway pace car, the crowd of associates assembled there strongly suspected that the workday would not be business as usual, and they were right. This event marked the day that employees of the largest ... http://www.palsbei.com/2010/02/american-greeting-wraps-up-success-with-pals-bei/ Pal’s operations at each location are based on three principles: Leaders and managers champion company values by setting an example with their own personal choices and behaviors. Each business transaction is focused on creating an experience for customers that delights them. Store leaders and managers are to think strategically and act like owners ... http://www.palsbei.com/2009/12/thom-talks-leadership-the-first-key/ Would you like to see how a company obtains the fastest drive-thru time, while also being the most accurate and friendly?  Sounds impossible?  Come see how it is done.   At Pal’s, a car leaves the drive-thru line every 18 seconds;  accuracy that is 10 to 50 times that of its ... http://www.palsbei.com/2009/12/pal%e2%80%99s-bei-introduces-a-drive-thru-series-for-2010/ Would you like to solve one of your business problems in 3 months?  Disruption, delays, errors, rework, unneeded complexity, lack of standardization, or underutilized people can be fixed, and faster than you think!  WIN is new Pal's BEI offering that is 4, 2-hour training sessions over a 3-month period that ... http://www.palsbei.com/2009/12/pal%e2%80%99s-bei-introduces-win-will-improve-now/ “Since 1956 Pal’s has thrived in a competitive environment and enjoyed major financial success with a customer-driven approach to business.  However, the transition from participating in the market to becoming a dominant presence began in 1994 with the adoption of an unwavering focus on performance excellence.  This is when Pal’s ... http://www.palsbei.com/2009/11/thom-crosby-talks-using-performance-excellence-based-assessment-to-achieve-success/ What is the potential return on investment for attending Pal’s BEI training?  Two of our “Achieving World Class Results” class alumni, Ken Schiller & Brian Nolen, owners of K&N Management (Rudy’s “Country Store” & Bar-B-Q and Mighty Fine Burgers, Fries, and Shakes) told us that they “contribute $10 million in ... http://www.palsbei.com/2009/11/kn-management-attributes-10-million-annual-sales-growth-to-lessons-learned-at-pal%e2%80%99s-bei/ Listen to the David McClaskey and Clay Rolston interview about the origins of Pal's BEI and what we are doing today  www.radiowebvillage.com/uploads/File/PODCASTS/10-28-09PodcastMcClaskeyRolston.mp3 http://www.palsbei.com/2009/10/pals-bei-interviewed-on-wjcw/ Most owners and general managers of business I know believe that the quality of the store/unit manager can impact sales and profitability of that store or unit by 25% of more.  Most are equally sure that their company has a long way to go before all their first or second ... http://www.palsbei.com/2009/09/first-and-second-level-supervisor-success/