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August 2019

Achieving World-Class Results – very limited availability!

August 21 @ 8:00 am - August 22 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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September 2019

Achieving World-Class Results – SOLD OUT!

September 10 @ 8:00 am - September 11 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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Training to 100%

September 12 @ 8:00 am - 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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All organizations train. Learn how extraordinary organizations train to 100%. Description This hands-on workshop will provide proven keys to successful training practices that can take your organization’s performance from ordinary to extraordinary. It’s an overlooked fact that extraordinary organizations have outstanding training processes. They don't settle for less than 100%. No matter how good your workforce is, world-class performance does not happen by accident! Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them.…

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Achieving World-Class Results – very limited availability!

September 24 @ 8:00 am - September 25 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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LEAN for Service & Healthcare

September 26 @ 8:00 am - 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Putting Lean to Work in Your Business Description GET RID OF WASTE! Rapidly increase efficiency and reduce costs while improving service.  Use Lean tools to do all of this quickly and with little to no ongoing costs.  In this course you will learn Lean principles and tools, see them applied in a real business, and come away with an action plan for your business or organization.  The Lean tools come alive during the store tour of the Baldrige-winning Pal’s Sudden Service.  We can…

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October 2019

Achieving World-Class Results

October 9 @ 8:00 am - October 10 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States
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Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

Find out more »

Achieving World-Class Results – very limited availability!

October 22 @ 8:00 am - October 23 @ 5:00 pm UTC-5
Pal’s BEI headquarters, 1001 Konnarock Rd
Kingsport, TN United States

Our most attended class - a great place to start. Description This training class offers a total perspective on how the various management systems of Pal’s Sudden Service are integrated to produce world-class results. Participants will learn Pal’s management practices in human resources, process management, customer focus, and leadership that create a high performance culture. The class includes a behind-the-scenes tour of Pal’s and Q&A with senior management. Come away with principles and practices that you can immediately integrate into…

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November 2019

New York City – “Ordinary to Extraordinary”

November 5 @ 9:00 am - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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Organizations do not become extraordinary by accident. They have to choose to be extraordinary, then passionately pursue it. In this full-day course, you will learn the leader’s role in building and sustaining a culture of excellence, including how to: define the role of the operations/facility manager; reduce turnover and better manage food and labor costs; better accomplish your job so it is more satisfying, with less hassle, and without adding ongoing resources; exceed your sales targets through increased repeat business;…

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New York City – Spectacular Customer Service

November 6 @ 9:00 am - 1:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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Learn how extraordinary organizations create life-long customers through spectacular customer service. Description What can you give your customers that makes them want to come back more often, brag to others about how great your organization is, and have no additional ongoing costs? The answer: spectacular customer service. Based on the benchmark practices of Pal’s Sudden Service, this hands-on workshop will provide eight proven keys to consistently delivering spectacular customer service, including the three main steps that give organizations an edge…

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New York City – Training to 100%

November 6 @ 2:00 pm - 6:00 pm UTC-5
Downtown Conference Center, 157 William Street
New York City, NY 10038 United States
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All organizations train. Learn how extraordinary organizations train to 100%. Description This hands-on workshop will provide proven keys to successful training practices that can take your organization’s performance from ordinary to extraordinary. It’s an overlooked fact that extraordinary organizations have outstanding training processes. They don't settle for less than 100%. No matter how good your workforce is, world-class performance does not happen by accident! Leaders of extraordinary organizations understand that to outperform their competition, they first have to out-train them.…

Find out more »
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