Pal’s Sudden Service (www.palsweb.com), a privately held company, was founded in 1956 and today operates more than 20 quick-service restaurants (QSRs). As a QSR company, they compete directly with global companies as well as smaller local restaurant operations. The following are some of the achievements of their world-class operations:
- Average unit volume of $1.9 million with an average unit size of 1,100 sq ft
- Second in market share in region served for quick service sandwich market
- Same store sales and market share growth for 31 consecutive years
- Service speeds that are 4 times faster than competitors
- Order accuracy that is at least 10 times better than closest competitor
- Employee turnover that is one-half of the industry average
- 4 times the repeat business of the best competitor
- 1 complaint per 3500 orders – 10 times better than competition
- Only 29 general managers/owner operators since company was founded in 1956
- One of two food service companies to win the Malcolm Baldrige National Quality Award
- One of two companies to twice win the Excellence Level Award of Tennessee Center for Performance Excellence