The Malcolm Baldrige National Quality Award is the highest honor bestowed by the US Department of Commerce to any US business to recognize excellent approaches and business results. Pal’s Sudden Service earned the award as the first foodservice operation to be so honored in 2001. All Baldrige winners must agree to share their secrets to success with other businesses. Thus, Pal’s Business Excellence Institute (BEI) was born from that commitment.
Pal’s Business Excellence Institute enables companies to elevate the way they execute through training and consulting that is based on the Malcolm Baldrige award winning management principles and practices of Pal’s Sudden Service as well as other world-class performance excellence models. Our focus is:
- Process excellence - gain customer loyalty, eliminate waste, and reduce cost from your operations through flawless execution, accelerating improvement, and applying lean principles
- Workforce capability - hiring, training, coaching, and positive reinforcement that reduces employee turnover and ensures a competitive advantage
- Leadership development - creating the foundation to achieve high levels of performance
A unique benefit of Pal’s BEI on-site training is seeing firsthand and how these management practices have yielded superior results in the markets that Pal’s serves. Take a behind-the-scenes tour of the restaurants and ask senior management your questions.
Pal’s BEI has been identified as being one of the leaders in Quick Service Restaurant (QSR) training in leadership and management practices.
Pal’s BEI is also the leading provider of Franklin Covey training courses in Northeast Tennessee.