First Be Effective, Then Efficient
At Pal’s, we carefully design our products and services and continually analyze our delivery processes. We have created a business model in which our bright and capable leaders and managers are on the front line directly interacting with customers and team members, driving results and being personally rewarded.
These and other measures ensure that our operations meet customer expectations each and every time a customer is served. Standardization is a critical factor in achieving this.
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When plant manager, Scott Crawford, sped into the American Greetings (AG) warehouse in a Bristol Motor Speedway pace car, the crowd of associates assembled there strongly suspected that the workday would not be business as usual, and they were right. This event marked the day that employees of the largest printing and converting facility for gift wrap in the world would declare a race to beat their own records, that of their competitors, and, in the process, win the battle against outsourcing. As he stood in the amazed crowd of over 700 associates, Jon Reynolds, traffic manager in the material movement department, observed that in his 14 years at the plant he had never attended a gathering of the entire workforce and he knew that this was also a first for people who had been employed there much longer. “I think that our plant had never tried to work on a common goal,” agreed Scott Felts, production department manager, “This brought everybody together.” The day, April 16, 2007, marked the grand kickoff to the Greeneville 200, a 200 day Racing Event that was designed with a lot of sweat equity and brainpower from a devoted steering team . . . yet it was only the beginning.