Most owners and general managers of business I know believe that the quality of the store/unit manager can impact sales and profitability of that store or unit by 25% of more. Most are equally sure that their company has a long way to go before all their first or second level supervisors/managers are fully up to the task. Why is this the case? In many cases, it is because companies have not spent the time to develop their supervisors and managers to their leadership potential. (more…)
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First and Second Level Supervisor Success
September 14, 2009 by David McClaskeyCategory: Newsletter Articles | Comments (0)
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Accelerating Improvement – Why you should be interested?
by David McClaskey“Pinpoint; Feedback; Reinforcement; 10 Step Process.” These are very strange words to most people. What if I were to tell you that these were the keys to your organization’s ability to obtain and sustain significant improvement. Motivating colleagues to come on-board, get engaged, and make meaningful contributions to a critical improvement process is just one outcome of using the tools of the 10 step process. Interested in learning what these terms are and more?
The BEI course “Accelerating Improvement” teaches how to use the world class 10 Step process that has saved organizations hundreds of thousands, and even millions of dollars. Goals, that organizations have tried to achieve for years, have been achieved as a result of taking this class and using the 10 Step process. This approach was developed and refined by the world’s expert on the subject and your instructor for this class: Russell E. Justice.
The three big topics of Accelerating Improvement course are: Pinpointing; Feedback; and Reinforcement. Pinpointing is becoming likeminded about the right improvement opportunity and articulating it in a way that it both resonates with associates and can be reliably measured. Feedback, is using the pinpoint measure and other highly visible displays of progress vs. the goal, to let everyone know how the organization is doing on accomplishing its pinpointed goal. Feedback is needed for any organization or person to learn. Reinforcement is the third part of the magic triangle. Providing positive reinforcement for the right behaviors; progress toward the goal; and for achieving both interim and the final goal. In this course you will learn how to use the 10 Step process to develop and align the pinpoint, design the feedback system, and plan for positive reinforcement. Integrated with good project management, process analysis, and action planning, you will tap into the incredible discretionary effort of your workforce. In the end, this workshop will take your organization beyond projects to enterprise-wide improvement by unifying and mobilizing your associates around THE critical business need.
Would you like to learn how to do this? Sign up for the Accelerating Improvement course on Oct. 14-15. The principles and process taught have a rather universal applicability and can be used when you need a change in behavior or to improve a result. A proven methodology, very versatile, taught by the expert who developed it and has taught it to hundreds of organizations all over the world. As in all BEI classes, come with a problem within your own organization in mind, and use the material as it is being taught on your organization’s own opportunity. If you chose to bring Pal’s BEI instructor to your workplace as your consultant, he can continue to help you use the approach to accelerate your improvement.
I hope that you will sign up for “Accelerating Improvement”. Oct. 14-15, 2009, at Pal’s Training Center in Kingsport, TN. Just go to Pal’s BEI website: www.PalsBEI.com and click on “Sign Up.” We look forward to helping you improve.
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4 Steps to Successful Project Managment
by Clay RolstonToday projects are the way everyone works, no matter what business we are in. We are all project managers. We need to hit deadlines, not watch them pass. We strive to maintain the team motivation beyond the beginning stages. We need to understand how to reduce backtracking, eliminate rework, and decrease costs. The goal is to deliver and close a high quality project on time and within budget. Skillfully managed projects (large or small) involve a 4-step process. This proven approach helps project managers and their teams craft and deliver high quality projects on-time and within budget. This four step approach helps project managers:- Develop a smart project plan
- Execute the right tasks at the right time. (Decreases project costs)
- Obtain and strengthen buy-in from team members and stakeholders.
- Learn how to recognize potential problems and, allow an opportunity to self-correct.
These four steps are taught in Franklin Covey’s one day seminar on Project Management hosted by Pal’s Business Excellence Institute which will be offered at Pal’s BEI training facility on Friday, October 23, 2009. This session is ideal for those with no project management training and for those who are taking on an increasing number of project-oriented assignments. This is a hands-on seminar. Attendees are encouraged to focus on their own current projects, and even bring some notes about a current project in process. Remember that skillful project management can mean the difference between mediocre and phenomenal results.Category: Newsletter Articles | Comments (0)
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Pal’s BEI is big news nationwide
September 2, 2009 by Clay RolstonWhile most in East Tennessee and Southwest Virginia know and love Pal’s Sudden Service, pedestrians in Times Square in New York City are just learning about the legendary burger chain.
A recent Kingsport Times-News article on the 22-unit restaurant chain was carried by the national news media and a photo from the article and headline made it to one of Time Square’s giant electronic billboards. The article focused on Pal’s Business Excellence Institute (BEI) that offers expert training in organizational management and efficiency that is at the heart of Pal’s success.
“There has been tremendous interest in BEI since the publication of the article,” explained Pal’s President and CEO Thom Crosby. “Our Pal’s employees are proud of their recognition as part of the nation’s best fast food chain. The article has also sparked new inquiries from other businesses wanting to learn more about BEI and attend one of our courses.”Pal’s Sudden Service set a new standard for performance among restaurants in 2001 when it was chosen by the U.S. Department of Commerce as a Baldrige National Quality Award winner. The chain is also the only two-time winner of the Tennessee Quality Excellence Award. BEI offers training to businesses executives on implementing Pal’s Performance Excellence model in their own companies to maximize efficiency and customer delight.
For more information on BEI, visit www.palsbei.com or contact Clay Rolston at (423) 276-4901.
To read the Kingsport Times-News article, go to www.palsweb.com and click on the ‘News’ button.
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