Business Excellence Institute


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Be Extraordinary

Does your company consistently deliver the brand promise? Are mistakes and inefficiencies in your operations impacting your customer loyalty, market share, and profitability? Pal’s Business Excellence Institute enables companies to become extraordinary through training and consulting that is based on the Malcolm Baldrige award winning management principles and practices of Pal’s Sudden Service as well as other world-class performance excellence models. Our focus is helping organizations improve workforce capability, process management,  and leadership development to strengthen customer loyalty, reduce waste, improve profitability, and increase market share.   See how we are helping organizations with our client testimonials.



Upcoming Classes

March 31-April 1 - Achieving World-Class Results SOLD OUT

April 22-23 - Achieving World-Class Results SOLD OUT

May 13-14 - Achieving World-Class Results SOLD OUT

May 20-21 - Achieving World-Class Results

Complete Public Course Schedule